Member Experience Advocate

2 days ago


Union, Kentucky, United States General Electric Credit Union Full time
Job Summary

The Member Service Representative role at the General Electric Credit Union is responsible for providing exceptional support to members through various channels, including inbound calls, emails, and online chat. As a key member of our team, you will be responsible for resolving member inquiries and issues, processing transactions, and collaborating with internal teams to ensure seamless service delivery.

Key Responsibilities
  • Phone Support: Handle inbound member telephone inquiries, striving for first contact resolution in a timely and efficient manner.
  • Transaction Processing: Resolve questions and assist members with inquiries, process transactions such as loan payments and internal transfers, and educate members on other credit union products and services.
  • Collaboration and Feedback: Collaborate with internal team members to resolve inquiries and issues, convey member feedback through appropriate channels to be evaluated and addressed.
Requirements and Qualifications
  • Education: High school diploma or GED required.
  • Experience: Minimum six months of experience in customer service required, prior call center experience preferred.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in multiple computer systems.
Compensation and Benefits

The estimated salary for this position is $45,000 - $55,000 per year, depending on location and experience. We offer a comprehensive benefits package, including health, dental, and vision insurance, life and disability insurance options, paid time off, 401k retirement plan with up to a 10% match, tuition reimbursement opportunities, volunteer opportunities, and on-site clinics for vaccines and mammograms.



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