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Front Desk Host
1 week ago
Welcome to Wynn Resorts, where we strive to provide unparalleled hospitality to our guests. As a Guest Service Representative, you will be responsible for ensuring that every guest feels welcome and valued during their stay.
This role requires excellent communication skills, the ability to work effectively in a fast-paced environment, and a passion for delivering exceptional guest experiences.
Job Summary:
The Guest Service Representative is responsible for checking in/out guests, monitoring the front desk phone center, revising in-house reservations, cashiering functions, resolving guest issues within limits of authority, coordinating guest wishes with concierge, and adhering to Wynn Standards/Core Values and all policies and procedures.
Responsibilities:
- Providing exceptional guest service
- Ensuring efficient check-in and check-out processes
- Managing front desk operations
- Resolving guest complaints and concerns
- Coordinating guest activities and services
Requirements:
- High school diploma or equivalent required
- Two years of customer service experience
- Minimum of one year front desk experience or equivalent position
We are an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.