IT Service Delivery Engineer
3 weeks ago
We're a company that creates data streaming technology to help organizations innovate and win in the digital world. Our purpose is to empower every organization to create experiences and use the power of data in profound ways.
The Job
We're looking for an IT Support Engineer to join our team, providing top-notch technical support and customer service to our employees worldwide. The ideal candidate should have 2-4 years of experience in IT Support, with a focus on delivering excellent results and exceeding expectations.
Responsibilities
* Deliver advanced IT Support to Confluent employees globally
* Troubleshoot complex technical issues, providing expert solutions and guidance
* Collaborate with users and staff to understand, identify, document, and resolve problems efficiently
* Ensure timely resolution of issues or escalate on behalf of users to IT leads or managers
Requirements
* 2+ years of providing hands-on and remote IT Support, including wireless network troubleshooting, audio and video conferencing, remote collaboration tools, and printer support
* 2+ years of experience in the Information Technology Field
* 2+ years supporting, working with, and administering at least one of the following SaaS Applications: Google Workspace, JIRA, Okta, Zoom, Office 365, and Slack
* Experience with Jamf Pro, Intune, and other MDM platforms
* Network troubleshooting experience with Ruckus, Meraki, etc.
* Familiarity with Atlassian products and other ticketing platforms
* Excellent communication skills: detailed case notes and KB articles, and ability to articulate complex concepts into noncomplex jargon
* Curiosity for tech with a strong desire to learn and develop new skills
* Understanding of standard IT processes such as asset management, employee lifecycle, etc
* Strong dedication to developing technically and delivering world-class customer service
* In-depth knowledge supporting Windows & Mac Operating Systems
Why Work with Us
* Competitive hourly rate: $25-40
* Comprehensive benefits package, including Confluent Benefits
Our Commitment to Diversity
We're committed to building an inclusive global team representing diverse backgrounds, perspectives, beliefs, and experiences.
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