Telehealth Triage Nurse

13 hours ago


Fort Wayne, Indiana, United States Parkview Health Full time
Job Summary

We are seeking a skilled Telehealth Triage Nurse to join our team at Parkview Health. As a Telehealth Triage Nurse, you will be responsible for triaging or managing symptom-based encounters with patients over the phone or video, utilizing evidence-based triage protocols.

Key Responsibilities:
  • Accepts telephone calls from patients with varying levels of acuity and types of medical concerns.
  • Promotes clear and coherent verbal communication following an appropriate line of questioning.
  • Utilizes the electronic medical record to access and review patient records, step through triage protocols to review possible conditions, relatable signs and symptoms, and evidence-based treatments.
  • Provides clear health information, assistance with medication refills as needed, thorough patient education, recommendation for use of over-the-counter medications as appropriate, and recommendations for the next steps to take.
  • Evaluates the significance of the patient's concern, determine if emergency care is needed, if a medical appointment should be made, or if the concern should be reported to the appropriate physician.
Requirements:
  • Must be a graduate of a School of Nursing, BSN preferred.
  • Must have a current, active RN license and currently hold a compact license or apply for the Nurse Licensure Compact as a part of the hiring process.
  • Minimum of five years' experience as a registered nurse.
  • Previous emergency department or telephone triage experience is desired for this role.
Why Parkview?

We offer a comprehensive benefits package, paid time off, employee assistance, community vendor discounts, and payroll deduction options. Our team is committed to providing excellent care to each patient within our clinics and medical practices. If you are a skilled and compassionate Telehealth Triage Nurse looking for a new challenge, we encourage you to apply.



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