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Telehealth Triage Nurse Specialist

2 months ago


Fort Wayne, Indiana, United States Parkview Health Full time
{"title": "Telehealth Triage Nurse", "description": "Job Summary

Parkview Health is seeking a skilled Telehealth Triage Nurse to join our team. As a Telehealth Triage Nurse, you will be responsible for triaging or managing symptom-based encounters with patients over the phone or video, utilizing evidence-based triage protocols.

Key Responsibilities
  • Accepts telephone calls from patients with varying levels of acuity and types of medical concerns.
  • Promotes clear and coherent verbal communication following an appropriate line of questioning.
  • Utilizes the electronic medical record to access and review patient records, step through triage protocols to review possible conditions, relatable signs and symptoms, and evidence-based treatments.
  • Provides clear health information, assistance with medication refills as needed, thorough patient education, recommendation for use of over-the-counter medications as appropriate, and recommendations for the next steps to take.
  • Evaluates the significance of the patient's concern, determine if emergency care is needed, if a medical appointment should be made, or if the concern should be reported to the appropriate physician.
  • Works for first call resolution of patient's concern or need as appropriate.
Requirements
  • Must be a graduate of a School of Nursing, BSN preferred.
  • Must complete general orientation.
  • Must have a current, active RN license and currently hold a compact license or apply for the Nurse Licensure Compact as a part of the hiring process.
  • Minimum of five years' experience as a registered nurse.
  • Previous emergency department or telephone triage experience is desired for this role.
", "lang_code": "en-US"}