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Telehealth Triage Nurse Specialist
2 months ago
Parkview Health is seeking a skilled Telehealth Triage Nurse to join our team. As a Telehealth Triage Nurse, you will be responsible for triaging or managing symptom-based encounters with patients over the phone or video, utilizing evidence-based triage protocols.
Key Responsibilities- Accepts telephone calls from patients with varying levels of acuity and types of medical concerns.
- Promotes clear and coherent verbal communication following an appropriate line of questioning.
- Utilizes the electronic medical record to access and review patient records, step through triage protocols to review possible conditions, relatable signs and symptoms, and evidence-based treatments.
- Provides clear health information, assistance with medication refills as needed, thorough patient education, recommendation for use of over-the-counter medications as appropriate, and recommendations for the next steps to take.
- Evaluates the significance of the patient's concern, determine if emergency care is needed, if a medical appointment should be made, or if the concern should be reported to the appropriate physician.
- Works for first call resolution of patient's concern or need as appropriate.
- Must be a graduate of a School of Nursing, BSN preferred.
- Must complete general orientation.
- Must have a current, active RN license and currently hold a compact license or apply for the Nurse Licensure Compact as a part of the hiring process.
- Minimum of five years' experience as a registered nurse.
- Previous emergency department or telephone triage experience is desired for this role.
