Client Services Advocate

4 days ago


Mukilteo, Washington, United States Seatown Full time

At Seatown, we are seeking a talented Client Services Advocate to join our team. As a Client Services Advocate, you will be the friendly voice that helps our clients navigate their needs, ensuring they have a seamless and enjoyable experience.

Job Overview

We require a highly skilled and experienced individual with 3-5 years of Call Center experience to work in a fast-paced environment. The ideal candidate will be able to receive a high volume of inbound calls and make outbound calls to existing clients, booking appointments at a high conversion rate.

The successful candidate will be able to quickly identify the client's request or concern, efficiently provide the most effective solution, and de-escalate any concerns. They will also be able to use critical thinking skills to solve problems for clients while consistently using the best judgment to determine the best solution.

Key Responsibilities:
  • Manage multiple priorities within a fast-paced environment and achieve productivity standards and goals set by the company while maintaining high-quality calls and following expected call flows and scripts.
  • Proactively gain and maintain a complete understanding of our portfolio of products and services.
  • Able to enter accurate and detailed records of client interactions and actions taken while multi-tasking client calls, minimizing hold times.
Requirements:
  • 3-5 years of Call Center experience preferred.
  • Ability to talk and type accurately; typing speed of at least 45 wpm.
  • Dedicated to providing superior client service.
  • Ability to manage multiple priorities within a fast-paced environment.
  • Strong judgment skills to make sound business decisions.
  • Proficient in Microsoft Suite Products, experience with SERVICE TITAN a plus.
  • Bilingual Spanish is a plus.
Benefits:
  • Accrued PTO at 1 hour for every 40 hours worked.
  • 40 hours of vacation at 3 years and 80 hours at 5 years.
  • 7 Paid Holidays.
  • Medical/Dental/Vision.
  • Health Savings Account.
  • 401k with company 100% company match up to 3% and 50% match up to 5%.
  • Prizes and giveaways.
  • Fully stocked break room.
  • Ongoing Training.
  • Onsite Gym.

We offer a competitive salary of $18-$25 per hour, depending on experience.



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