Retail Customer Service Associate
4 weeks ago
We are seeking a highly skilled and customer-focused Retail Customer Service Associate to join our team at FedEx Office. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences, providing expert advice on our products and services, and driving sales growth in our stores.
Key Responsibilities- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Utilize consultative skills to understand customer needs and provide personalized solutions, recommending FedEx Office products and services as needed.
- Operate and maintain a wide range of equipment, including printers, binders, and other retail store equipment.
- Process financial transactions, handle cash and make change, and maintain accurate records of sales and customer interactions.
- Stay up-to-date on retail store merchandising materials and ensure proper display of all retail area product and signage.
- Participate in ongoing training and development to improve knowledge and skills, and contribute to a positive and inclusive team environment.
- High school diploma or equivalent education.
- 6+ months of specialized experience in a retail or customer service environment.
- Excellent verbal and written communication skills, with the ability to communicate effectively with customers, vendors, and team members.
- Ability to stand during entire shift, excluding meal and rest periods, and move and lift 55 pounds.
- Ability to work in a fast-paced environment, under substantial pressure, and maintain attention and concentration for extended periods of time.
- Bachelor's degree in a related field, such as business or marketing.
- Previous experience in a retail or customer service environment, with a focus on sales growth and customer satisfaction.
- Knowledge of FedEx Office products and services, and ability to provide expert advice and recommendations to customers.
Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.
FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age, sex, pregnancy, disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.
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Retail Customer Service Associate
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