Customer Service Team Lead

4 weeks ago


Jackson Hole, United States Whole Foods Market Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Whole Foods Market. As a key member of our store leadership team, you will be responsible for leading and executing the Customer Service & E-Commerce programs, ensuring a seamless and exceptional customer experience.

Key Responsibilities
  • Lead and develop a high-performing team of Customer Service Associates, providing coaching, mentoring, and feedback to ensure excellent customer service and operational efficiency.
  • Develop and implement strategies to drive customer satisfaction, loyalty, and retention, ensuring a positive and memorable experience for every customer.
  • Collaborate with the store leadership team to achieve business objectives, including sales growth, customer satisfaction, and operational excellence.
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions to ensure operational efficiency and customer satisfaction.
  • Provide exceptional customer service, resolving customer complaints and concerns in a timely and professional manner.
  • Stay up-to-date with industry trends, competitor activity, and customer preferences to ensure our store remains competitive and relevant.
Requirements
  • 18+ months retail experience, including 6+ months of supervisory experience.
  • Strong leadership and communication skills, with the ability to motivate and develop a high-performing team.
  • Excellent customer service skills, with the ability to resolve customer complaints and concerns in a timely and professional manner.
  • Ability to work a flexible schedule, including nights, weekends, and holidays as needed.
  • Ability to lift 50 pounds and stand/walk for 6-8 hours in an 8-hour workday.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • A discount on Whole Foods Market products.


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