Technical Support Specialist
6 days ago
Job Title: Technical Support Specialist
About the Role:
We are seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients worldwide.
Responsibilities:
- Provide remote and on-site technical support for PC, peripheral, network, and software issues
- Utilize software solutions, knowledge base, and personal expertise to resolve user incidents
- Effectively communicate with clients regarding their technical support issues
- Maintain, troubleshoot, and support field systems in company-owned offices
- Ensure essential communication with Business Partners and Lead Field Systems Technician/Company Support Manager on support issues and needs
Requirements:
- High school diploma or equivalent
- Experience with Windows Environment, Windows network configurations, and MS Office (or equivalent)
- Demonstrated organization, prioritization, and project coordination skills
- Demonstrated ability to set up, maintain, and troubleshoot computer hardware, networks, and systems
Salary: $45,000 - $65,000 per year
Location: Worldwide (remote work available)
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