Technical Support Specialist

6 days ago


Davie, Florida, United States H&R Block Full time

Job Title: Technical Support Specialist

About the Role:

We are seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients worldwide.

Responsibilities:

  • Provide remote and on-site technical support for PC, peripheral, network, and software issues
  • Utilize software solutions, knowledge base, and personal expertise to resolve user incidents
  • Effectively communicate with clients regarding their technical support issues
  • Maintain, troubleshoot, and support field systems in company-owned offices
  • Ensure essential communication with Business Partners and Lead Field Systems Technician/Company Support Manager on support issues and needs

Requirements:

  • High school diploma or equivalent
  • Experience with Windows Environment, Windows network configurations, and MS Office (or equivalent)
  • Demonstrated organization, prioritization, and project coordination skills
  • Demonstrated ability to set up, maintain, and troubleshoot computer hardware, networks, and systems

Salary: $45,000 - $65,000 per year

Location: Worldwide (remote work available)



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