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Guest Services Cashier

2 months ago

Gatlinburg Tennessee, United States Westgate Resorts Full time
Position Overview:

As a vital member of our team, the Guest Services Cashier serves as the primary point of contact for guests and team members, both in person and over the phone. This role encompasses a variety of responsibilities that ensure a seamless experience for all visitors.

Key Responsibilities:

1. **Financial Accountability:**
- Accurately balance daily financial transactions, including cash, vouchers, credit cards, and in-house charges.

2. **Reservation Management:**
- Confirm and finalize daily reservation lists, providing support to all departmental roles as needed.

3. **Payment Processing:**
- Accept and process approved payment methods while adhering to strict accounting standards, ensuring full accountability.

4. **Cash Handling Procedures:**
- Follow all departmental procedures related to cash and check handling to maintain security and accuracy.

5. **Guest Interaction:**
- Warmly greet all guests upon arrival and assist with inquiries in a professional manner.

6. **Service Documentation:**
- Record relevant information regarding services provided to guests.

7. **Cash Drawer Management:**
- Maintain accountability for the cash drawer in accordance with company policies.

8. **Performance Participation:**
- Engage in the company’s monthly Goals & Measurements Program to enhance service quality.

9. **Service Excellence:**
- Commit to delivering exceptional service to both owners and guests.

10. **POS Responsibilities:**
- Execute responsibilities related to the Point of Sale system in accordance with established guidelines.

11. **Guest Feedback:**
- Address guest inquiries and complaints promptly and professionally.

12. **Record Maintenance:**
- Ensure accuracy in maintaining required departmental records.

13. **Walk-Out Procedures:**
- Adhere to departmental procedures for guest walk-outs.

14. **Operational Duties:**
- Complete assigned opening, running, and closing duties as required.

15. **Training Compliance:**
- Follow all training standards set forth by the department.

16. **Vendor Coordination:**
- Timely forward vendor supply invoices and item detail slips to the supervisor.

17. **Security Compliance:**
- Ensure compliance with departmental vehicle and key security protocols.

To excel in this role, candidates must demonstrate the ability to perform each essential duty effectively. Reasonable accommodations may be provided to enable individuals with disabilities to fulfill the essential functions.