Client Support Specialist

3 days ago


Port Orchard, Washington, United States Murray's Group - CARSTARFix Full time
About the Role:
We are seeking a Client Support Specialist to join our team at Murray's Group - CARSTAR/Fix. As a key member of our front office staff, you will be responsible for building strong customer relationships and supporting administrative operations in a fast-paced, customer-focused environment.

Key Responsibilities:
• Greet customers warmly and assist with check-ins, authorizations, and vehicle condition forms.
• Provide updates on repair progress and explain processes, including insurance, payments, rentals, and timelines.
• Answer and direct calls professionally, schedule appointments and handle DRP assignments promptly.
• Create RO files, coordinate vehicle drop-offs, and manage related paperwork.
• Maintain a clean and organized reception area, front office, and kitchen.
• Manage office calendars, invoices, accounts receivable, and final billing preparations.
• Submit customer information for weekly service reviews and assist as needed in other areas.

What We Offer:
• Competitive pay: $20.00- $23.00 per hour
• Opportunities for growth within our team.
• Comprehensive benefits, including health, dental, and vision insurance, 401(k) with matching, paid time off, performance-based incentives, and employee discounts.

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