Community Ambassador

1 week ago


Delray Beach, Florida, United States IWG Full time
{"title": "Community Associate", "description": "About the Role

We are seeking a highly skilled and customer-focused Community Associate to join our team at IWG. As a Community Associate, you will be responsible for providing exceptional customer service and support to our members, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide exceptional customer service and support to members, responding to their queries and resolving issues in a timely and professional manner.
  • Manage the day-to-day operations of the center, including administrative tasks, maintenance, and facilities management.
  • Develop and maintain strong relationships with members, understanding their needs and preferences to provide personalized support.
  • Collaborate with the Community Manager to plan and execute events, promotions, and marketing initiatives to drive member engagement and retention.
  • Ensure the center is maintained to the highest standards, including cleanliness, organization, and safety.
Requirements
  • 1+ year of customer service experience, preferably in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with members and colleagues.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
  • Basic IT skills, including proficiency in MS Office and other software applications.
  • Legally eligible to work in the country and at least 18 years old.
What We Offer
  • A competitive total compensation package, including a quarterly bonus plan program and hourly rate of $17.00.
  • A bright and inspiring work environment, with opportunities for growth and development.
  • A professional workplace community, with business casual attire required.
  • A comprehensive benefits package, including health insurance, paid time off, and 11 paid company holidays per calendar year.
", "lang_code": "en"}
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