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Network Support Specialist
2 months ago
Astound Broadband is seeking a highly skilled Network Support Technician I to join our Applications, Systems and Network Operations Department. As a key member of our team, you will be responsible for monitoring and responding to service-related issues impacting customers, ensuring prompt repair and minimizing negative customer experience.
Key Responsibilities- Triage commercial services and equipment for outages and performance issues
- Isolate and identify cause of faults for customer network-related issues
- Remote restore/reroute competencies
- Perform equipment checks remotely using automated monitoring tools in accordance with established policies and procedures
- Properly assess impact to core network/services and resulting impact to Customers and escalate appropriately
- Interface directly with Internal and External Enterprise Engineers/Technicians
- Event Escalation Reporting
- Support of hosted voice services
- Telecom or MSO Network Operations Center experience preferred, along with 3 or more years technical experience in a telecommunications, network, cable, or related industry
- Strong verbal, written, and interpersonal communication skills
- Sound ability to analyze issues
- Proven experience and detailed knowledge in supporting Network protocols and networking technologies, HFC plant and system delivery, and VoIP platforms
- RF Network troubleshooting
- Network protocols
- Basic Linux Commands
- LANS and WANS
- OSI model
- Subnetting and routing
- Cisco iOS software
- Powe Plant Comprehension - Generator, UPS, Battery, Commercial, ATS Hardware configuration
- Remote-Restore & Alternate routing
- Understanding & Execution Monitoring, Issue Management, Communication
- Use of NOC tools for issue identification and escalation
- Critical Thinking Skills
- Microsoft Office
- Comprehensive benefits package, including 401k retirement plan, insurance options, paid time off/vacation, floating holiday, paid holidays, and paid sick leave
- Tuition reimbursement program
- Employee discount program
Astound Broadband is a leading telecommunications provider in the United States, committed to delivering cutting-edge technology and communications services. We value our employees and strive to create a diverse, equitable, and inclusive workplace where everyone feels valued and empowered.