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Network Support Specialist

2 months ago


WilkesBarre, Pennsylvania, United States RCN Telecom Services, Inc. Full time
Job Summary

Astound Broadband is seeking a highly skilled Network Support Technician I to join our Applications, Systems and Network Operations Department. As a key member of our team, you will be responsible for monitoring and responding to service-related issues impacting customers, ensuring prompt repair and minimizing negative customer experience.

Key Responsibilities
  • Triage commercial services and equipment for outages and performance issues
  • Isolate and identify cause of faults for customer network-related issues
  • Remote restore/reroute competencies
  • Perform equipment checks remotely using automated monitoring tools in accordance with established policies and procedures
  • Properly assess impact to core network/services and resulting impact to Customers and escalate appropriately
  • Interface directly with Internal and External Enterprise Engineers/Technicians
  • Event Escalation Reporting
  • Support of hosted voice services
Requirements
  • Telecom or MSO Network Operations Center experience preferred, along with 3 or more years technical experience in a telecommunications, network, cable, or related industry
  • Strong verbal, written, and interpersonal communication skills
  • Sound ability to analyze issues
  • Proven experience and detailed knowledge in supporting Network protocols and networking technologies, HFC plant and system delivery, and VoIP platforms
  • RF Network troubleshooting
  • Network protocols
  • Basic Linux Commands
  • LANS and WANS
  • OSI model
  • Subnetting and routing
  • Cisco iOS software
  • Powe Plant Comprehension - Generator, UPS, Battery, Commercial, ATS Hardware configuration
  • Remote-Restore & Alternate routing
  • Understanding & Execution Monitoring, Issue Management, Communication
  • Use of NOC tools for issue identification and escalation
  • Critical Thinking Skills
  • Microsoft Office
What We Offer
  • Comprehensive benefits package, including 401k retirement plan, insurance options, paid time off/vacation, floating holiday, paid holidays, and paid sick leave
  • Tuition reimbursement program
  • Employee discount program
About Us

Astound Broadband is a leading telecommunications provider in the United States, committed to delivering cutting-edge technology and communications services. We value our employees and strive to create a diverse, equitable, and inclusive workplace where everyone feels valued and empowered.