Resort Operations Manager

3 weeks ago


Estes Park, Colorado, United States Trout Haven Resorts Full time

Trout Haven Resorts is seeking an experienced and skilled individual to fill the role of Resort Operations Manager. This position will be responsible for ensuring seamless day-to-day operations, overseeing various aspects of resort management, and providing exceptional customer service.

About Trout Haven Resorts

We are a family-owned resort located in Estes Park, offering a range of accommodations and activities for guests to enjoy. Our team is dedicated to providing a welcoming and memorable experience for all visitors.

Job Description

This role involves managing multiple properties, coordinating staff schedules, handling guest inquiries, creating weekly schedules, and closing shift reports. You will also be responsible for customer service, service recovery, and maintaining a pleasant personality in all interactions with guests and staff members.

Requirements
  • Pass a background check and drug screening
  • Ability to work 8 hours a day and lift up to 30 pounds
  • Maturity, stability, and responsibility
  • Commitment to detail and thoroughness
  • Ability to work with limited supervision and be self-motivated
  • Good typing, data input, and telephone skills
Preferred Qualifications
  • Experience with Microsoft Office (Word, Excel)
  • Able to travel to and work at each facility as required
Benefits

We offer a competitive salary of $40,000 - $50,000 per year, depending on experience. The successful candidate must have a reliable vehicle and be able to work weekend shifts and possible evening shifts.



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