Field Service Technician

1 week ago

Melbourne, Florida, United States NovaTech Full time
Job Summary

We are seeking a highly skilled Field Service Technician to join our team in Melbourne. As an Office Equipment Specialist, you will be responsible for providing technical diagnostics and repair services to existing client accounts, performing preventative maintenance and repair services on office equipment, and maintaining a rapport with clients by examining complaints and suggesting viable solutions.

About the Role

This is a fantastic opportunity to work with a reputable company like NovaTech, offering a comprehensive portfolio of IT, Print, Cloud, and Security solutions for organizations across the country. We are committed to providing excellent ongoing communication and service to our clients, and we expect our technicians to be able to learn new processes quickly and solve problems effectively.

Responsibilities
  • Provide technical diagnostics and repair services to existing client accounts
  • Perform preventative maintenance and repair services on office equipment
  • Maintain a rapport with clients by examining complaints and suggesting viable solutions
  • Document service and installation actions by entering data and completing reports
  • Work together in a teamwork environment with dispatchers, service managers, and other customer service staff
  • Update job knowledge by participating in educational opportunities and reading professional publications
Requirements
  • Minimum 2 years hands-on experience servicing copiers
  • Experience working on Canon, Konica Minolta, HP, and/or Xerox office products
  • CompTIA A+ or Network + certifications a plus but not required
  • A mechanical or electrical aptitude
  • Factory training or applicable certifications preferred
  • A valid driver's license
What You'll Get
  • Market competitive salary based on experience: $60,000 - $80,000 per year
  • Mileage reimbursement program
  • Comprehensive benefit package including medical, prescription, dental, vision, life insurance, and other supplemental coverage
  • 401(k) plan with matching company contribution
  • Generous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays, and Parental Leave
  • $300 per year to contribute to achieving your personal wellness and fitness goals
  • Employee Recognition Programs
About Us

NovaTech provides equal employment opportunities (EEO) to all employees and applicants. We consider qualified applicants for employment regardless of race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identification, disability, alienage or citizenship status, marital status, genetic information, veteran status, or any other characteristic protected under applicable law.

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