Automotive Customer Service Professional

3 days ago


Riverside, California, United States Pep Boys Full time
Job Summary

We are seeking a highly skilled and customer-focused Automotive Customer Service Advisor to join our team at Pep Boys. As a key member of our service desk, you will be responsible for providing exceptional customer service, ensuring the growth of our organization across all lines of business.

This role requires strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will be the first point of contact for customers on the phone and in-store, engaging them, scheduling appointments, building trust, and understanding their needs.

You will also be responsible for organizing and maintaining the productivity of the service business through work order and register transactions, thorough vehicle inspections, and knowledge of service and replacement parts. Additionally, you will assist in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.

The ideal candidate will have a high school diploma or equivalent, one year of related experience in the automotive service environment, and strong verbal communication skills. Ability to work days, nights, weekends, and holidays is required.



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