Customer Experience Ambassador

2 weeks ago


Nottingham, Maryland, United States Massage Envy Full time
Award-Winning Spa Team Member Wanted

We're seeking a skilled and motivated Sales and Service Representative to join our team at Massage Envy White Marsh. This role is perfect for someone who loves helping others and has strong communication skills.

Job Overview:

This position involves providing exceptional customer service, promoting the value of Total Body Care, and supporting clinic operations. As a Sales and Service Representative, you'll be responsible for ensuring clients feel valued and understood, promoting our wellness programs, and scheduling services.

Key Responsibilities:

  • Provide outstanding customer service and create a positive client experience
  • Promote the benefits of Total Body Care and sell our wellness programs
  • Support clinic operations by scheduling services, answering phone calls, and responding to emails

Requirements:

  • High school diploma or equivalent required; previous retail or sales experience preferred
  • Critical thinking, math, and computer skills with ability to multitask
  • Excellent people skills and ability to establish positive relationships with guests
  • Supporters of total body care with general knowledge of massage and skin care services

Perks:

  • Competitive base pay of $15+/hour plus commission structure
  • Full-time employees eligible for medical insurance, vision, dental insurance, and Aflac options
  • Paid time off for full-time employees
  • Employee referral bonus program
  • Employee assistance program
  • Flexible schedule for better work-life balance
  • In-depth product and service training
  • Free massage, skincare, or stretch service each month
  • 20-30% off all products

About Us:

Massage Envy White Marsh is dedicated to delivering an exceptional experience and growing our member base. We support and inspire our team members to be their best while helping clients feel their best.

Estimated Salary: $19-$23/hour



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