Collections Specialist

1 week ago


Omaha, Nebraska, United States Security Equipment Inc. Full time
Job Description

We are seeking a skilled Collections Specialist to handle daily calls to customers with past due accounts. This role will work closely with various departments to ensure timely resolution of outstanding payments for customers related to their monthly contracted services, installation, service, and other obligations.

Key Responsibilities:

  • Make daily collections of correspondences with key account customers
  • Call customers with declined or expired credit cards
  • Process all credit memos with proper approvals
  • Enter and manage all third-party portals that customers' invoices are submitted through
  • Work with business customers to switch from physical checks to ACH
  • Work with residential customers to convert to automatic payments
  • Convert customers to e-statements
  • Consistent communications with the sales team to secure checks, paperwork, and customer satisfaction
  • Update changes to customer account information: address, email, billing, contact, etc.
  • Research and respond to all accounts receivable inquiries in a prompt manner
  • Track alarm permits as required for city ordinances
  • Prepare Final Demand and Suspension letters
  • Other duties as assigned

Requirements:

  • High School Diploma or GED Required
  • One year of previous experience handling Accounts Receivable or Collections
  • 1-3 years previous experience Customer Service
  • Familiarity with laws related to debt collection (Fair Debt Collection Practice Act)
  • Ability to understand general accounting practices/principles
  • Strong communication skills and demonstrated ability to modify behavior to manage situations and individuals involved
  • Ability to work with external and internal customers in a professional manner
  • High Degree of Accuracy
  • Ability to work independently
  • Previous experience with Word, Excel, and able to utilize internet technology (Email, Scanner, Copier, Calculator)

Confidential Information: This position has access to and must maintain the confidentiality of the company.

Physical Requirements:

  • Seeing and hearing: Read documents, computer screen, answer phones, and communicate in person
  • Dexterity: utilizing phone, typing, and writing
  • Must be able to lift, push, or pull 20 pounds


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