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Seasonal Customer Service Associate

1 week ago

Decatur, Illinois, United States David's Bridal, LLC. Full time

At David's Bridal, LLC., we are committed to delivering an exceptional Five-Star Customer Service Experience. As a Seasonal Customer Service Associate, you will be responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach.

Key Responsibilities
  • Welcome all customers with genuine enthusiasm over the phone, virtual chats, and in person, communicate clearly and concisely by adapting your style to suit the customers' needs.
  • Use all systems to manage the customer flow and deliver a Five-Star Customer Service experience.
  • Maintain all service vows which include Being Prepared, Welcoming, Meeting the Needs & Being There for all customers, including operational checklist tasks and meeting customers' emotional and practical needs.

In this role, you will also be responsible for promoting all alteration services and personalization options, maintaining store standards to support a flawless shopping experience, responding promptly to all customer questions, providing product and service information, building and maintaining long-term relationships to meet and exceed customer satisfaction and loyalty.