Service Quality Specialist

4 days ago


Pinellas Park, Florida, United States DAVIDOFF OF GENEVEA Full time
At Davidoff of Geneva USA, we are seeking an experienced Service Quality Specialist to join our team. The ideal candidate will possess a strong background in SAP and have over 5 years of experience in customer service. You will be responsible for delivering exceptional service to our customers by addressing their inquiries and resolving issues while maintaining a positive attitude.

The estimated salary for this position is $58,000 - $68,000 per year, depending on experience.

About the Role:
* Ensure that all customer interactions are handled professionally and efficiently.
* Develop and implement strategies to improve customer satisfaction and retention.
* Collaborate with cross-functional teams to identify areas for improvement and implement changes.
* Provide excellent customer service through proactive communication and issue resolution.
* Analyze customer feedback and make recommendations for process improvements.
* Stay up-to-date with industry trends and best practices in customer service.
* Perform other duties as assigned by management.

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