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Customs Brokerage Specialist

2 months ago

Glen Burnie, Maryland, United States Expeditors International Full time
Job Title: Customs Brokerage Customer Service

Expeditors International is seeking a highly motivated and detail-oriented Customs Brokerage Customer Service professional to join our team.

Job Summary:

We are looking for an individual who can ensure the smooth and timely movement and clearance of freight, while providing exceptional customer service within the Customs Brokerage department.

Key Responsibilities:
  • Ensure accurate and timely customs process flow.
  • Ensure accurate and timely client billing.
  • Understand all elements of the import and export customs DLSOP and correctly interpret this information to fulfill customer instructions and expectations.
  • Ensure accurate and timely data entry into our operating system.
  • Transpose customs declaration information from documents or other sources into the customs entry system to allow for the build of a valid customs declaration.
  • Assist with verification of customs declaration information and the submission of such to the customs authority.
  • Track and trace Customs files.
  • Interact with customs authorities to address any issues/questions that may arise during the clearing process.
  • Attend any customs inspections or present documents to customs authorities when such are requested.
  • Act as the liaison between the customs authorities or other government agencies and customers.
  • Ensure timely customs clearance of cargo to customer for Import and Export shipments.
  • Verify documents received for Import and Export customs purposes are compliant and correct.
  • Interact with customers in arranging their international shipments, meeting customer service standards.
  • Contribute to maintain strong relationships with customs officers.
  • Ensure compliance at all times to regulations, including internal policies and procedures such as Operational Process Standards (OPS) and external government regulations (e.g. OEA) or customer policies/requirements.
  • Understand department process flow, constantly looking for areas of improved efficiency.
  • Keep up to date on all regulatory requirements governing the import and export of goods, including customs procedures for imports and exports, other government agency requirements (e.g. health, agricultural, police and military), export controls, and prohibited and restricted goods.
  • Meet KPI standards, as per the company's procedures.
  • Oversee communications, timely responses to emails and requests (internal and external).
Requirements:
  • 6 months to 1 year related experience and/or training; or equivalent combination of education and experience.
  • Good knowledge of customs brokerage processes and systems.
  • Good knowledge of customs legislation, especially with regards to classification, valuation, and origin.
  • Understanding of ocean and air documentation process.
  • Knowledge of air, road, and ocean transport.
  • Good knowledge of incoterms.
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  • Pro-active, strong organizational skills.
  • Computer skills.
  • Fluent in English.
Benefits:

Expeditors International offers excellent benefits, including paid vacation, holiday, sick time, health plan, life and long-term disability insurance, 401(k) retirement savings plan, employee stock purchase plan, and training and personnel development program.

All your information will be kept confidential according to EEO guidelines.