E-Commerce Specialist

2 weeks ago

Springfield, Illinois, United States LAND OF LINCOLN GOODWILL INDUSTRIES INC Full time
Job Title: E-Commerce Specialist

LAND OF LINCOLN GOODWILL INDUSTRIES INC is seeking a highly skilled E-Commerce Specialist to join our team. As an E-Commerce Specialist, you will be responsible for researching, preparing items for listing, providing accurate product descriptions, packaging, and shipping items.

Key Responsibilities:
  • Maintain communication with stores regarding ShopGoodwill items.
  • Assist in maintaining orderly stockroom and in evaluating items received by stores.
  • Ensure security and loss prevention of inventory.
  • Conduct internet research on Non-ISBN items to determine value and establish competitive pricing.
  • Package and ship items to customers and to retail locations.
  • Monitor inventory to remove unsold items from the shelves in a timely manner.
  • Repair unsold inventory for the E-commerce sales floor.
  • Determine the value or quality of item, take photo, price, write description, and upload to ShopGoodwill.
  • Enter ISBN/UPC number from donated items to determine sales status.
  • Evaluate items and determine selling or salvage status.
  • Clean and organize work area; assist with trash and salvage removal.
  • Effectively manage time to ensure that work is completed.
  • Maintain quality control in departmental operations.
  • Contribute to team success by involving others in work processes, decisions, and actions.
  • Track and maintain adequate inventory levels.
  • Monitor product activity to determine high-selling items.
  • Stay abreast of position-related knowledge and trends in the area of expertise.
  • Ensure that the customer's perspective is a driving force behind customer satisfaction.
  • Seek to understand the customer's circumstances, problems, expectations, and needs.
  • Identify customer service issues and create solutions.
  • Build customer awareness around our mission.
  • Identify and correct conditions that affect employee and customer safety.
  • Comply with safety standards.
  • Identify opportunities, generate ideas to improve e-commerce operations.
  • Initiate action to maintain daily production targets.
  • Partner with all Retail players to identify, assess, create, and implement process improvement.
  • Embrace the values, vision, and mission of LLGI.
  • Initiate action to accomplish objectives and be proactive.
  • Seek to understand individual differences and values to build workplace relationships.
  • Learn and apply new job-related information in a timely manner.
  • Perform other duties as required or assigned.
Requirements:
  • Requires high school diploma or equivalent.
  • Requires competency in internet use and a variety of computer software applications.
  • Requires working knowledge and use of digital camera and imaging operations.
  • Requires basic knowledge of selling, research, and numeric proficiency.
  • Requires ability to be consistently at work and on time on scheduled work days.
  • Requires ability to communicate effectively through verbal and written messages.
  • Requires ability to complete tasks on time or communicate issues/problems with the appropriate person.
  • Interacts with people in a manner that enhances their dignity, privacy, and confidentiality.
  • Follows LLGI policies and procedures.
  • Maintains confidentiality of information related to LLGI operations, financial matters, and personnel matters.
  • Builds trust by interacting with others in a way that gives them confidence.
  • Demonstrates positive role modeling for retail staff.
  • Demonstrates professionalism.
  • Demonstrates sensitivity and the ability to communicate with a diverse population, promotes diversity and inclusion throughout the organization.
  • Interacts with people in a manner that enhances their dignity, privacy, and confidentiality.
  • Requires a high level of professionalism, integrity, business conduct, and ethical behavior.
  • Understands and follows LLGI policies and procedures.
  • Requires ability to be consistently at work and on time on scheduled work days.
  • Embraces the mission, vision, and values of LLGI.
Physical Requirements:
  • Work in a light industrial/warehouse setting with moderate exposure to heat, cold, dirt, dust, pet hair, mold, and other allergens.
  • Full use of body to reach into gaylords up to 4 ft high to sort, lift, bend, stoop, and move up 35 pounds of books.
  • Push or pull wheeled carts with an average weight of two-hundred-fifty (250) pounds.
  • Ability to stand for long periods throughout each work day.
  • Demonstrates visual acuity to evaluate donated items for quality.
Environmental Conditions:
  • Fast-paced environment with short deadlines and regular instances of critical or unusual situations.
  • Scope of work includes office, light industrial, and warehouse settings with exposure to heat, cold, dirt, dust, pet hair, mold, and other allergens.
  • Subject to work in an office, light warehouse, store showroom, and surrounding grounds setting.
Tools and Equipment Used:
  • Personal computer equipment.
  • Scanner.
  • SKU Printer.
  • Label Printer.
  • Laser Printer.
  • Book Utility Cart.
  • Gaylords for raw & salvage books.
  • Plastic book containers.
  • Pallet jack.
  • Wheeled spring carts.
  • Wheeled deep carts.
  • General office equipment.
  • Digital camera.
  • Telephone fax.
  • Packing tape dispenser.
  • Peanut/paper dispenser.
  • Bubble wrap dispenser.
  • Utility knife.
  • Z-racks.
  • Lift and roll carts.

 

 

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