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Universal Branch Director
2 months ago
We are seeking a highly skilled and experienced Senior Branch Manager to join our team at Members 1st Federal Credit Union. As a key member of our leadership team, you will be responsible for fostering a culture of excellence and delivering exceptional member experiences across our branches.
Key Responsibilities- Branch Leadership: Provide strategic direction and guidance to branch staff, ensuring they have the necessary tools and resources to meet business objectives.
- Member Experience: Develop and implement strategies to enhance member satisfaction, loyalty, and retention, resulting in increased branch growth and revenue.
- Operational Excellence: Oversee branch operations, including deposit growth, loans, and service ratio, ensuring compliance with credit union standards and regulatory requirements.
- Team Development: Coach and develop branch staff, focusing on skills enhancement, performance improvement, and career growth.
- Community Engagement: Foster strong relationships with local businesses, organizations, and community groups, promoting the credit union's brand and services.
- 5-8 years of experience in retail financial services or equivalent work experience with 2 years of management experience.
- Proven track record of driving business growth, improving member satisfaction, and developing high-performing teams.
- Strong leadership, communication, and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders.
- Advanced analytical and problem-solving skills, with the ability to interpret data and make informed business decisions.
- Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines while maintaining a focus on quality and excellence.
- Competitive compensation and benefits package, including a comprehensive 401(k) plan and paid time off.
- Opportunities for professional growth and development, including training, coaching, and mentorship.
- A dynamic and supportive work environment, with a strong focus on teamwork, collaboration, and work-life balance.
- The chance to make a meaningful impact on the lives of our members and the communities we serve.
