Social Media Coordinator
6 days ago
SPELL IT WITH COLOR INC is a dynamic company dedicated to delivering exceptional customer experiences. We strive to provide innovative solutions, excellent service, and timely responses to meet our customers' needs.
Job Description
This Customer Service Representative role is responsible for handling customer inquiries, resolving issues, and promoting our brand through social media. The ideal candidate will possess strong communication, problem-solving, and analytical skills.
Key Responsibilities
- Answer incoming telephone calls, responding promptly and professionally.
- Monitor online activity, ensuring compliance with established guidelines and best practices.
- Develop and implement a corporate social media strategy, engaging with online communities and promoting our brand.
Requirements
- 1+ year of experience in customer service, social media, or help desk roles.
- High school diploma or equivalent.
- Strong communication, problem-solving, and analytical skills.
- Proficiency in Microsoft Office Suite, Internet Explorer, and Adobe Creative Suite.
Work Environment
This is a full-time position working 30-40 hours per week. The ideal candidate will work collaboratively with our team, utilizing technology and tools to deliver exceptional customer experiences.
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