Ropes Course Attendant

We are seeking a highly motivated and safety-conscious Ropes Course Attendant to join our team at Great Wolf Lodge. As a key member of our adventure park team, you will be responsible for ensuring the safety and satisfaction of our guests while they navigate our ropes course.

• Process guest registration and complete orders in a timely and efficient manner.
• Educate guests on the ropes course experience, proper technique, and use of equipment, as well as safety guidelines.
• Outfit participants with correct safety equipment, make adjustments, and properly attach sling lines to harnesses and overhead tracks.
• Inspect all safety equipment to ensure proper function and identify any potential issues.
• Assess and assist in possible emergency situations and provide support to scared participants.
• Ensure daily operations adhere to operating procedure guidelines and maintain a clean and safe environment.
• Provide outstanding customer service and engage in suggestive selling to enhance the guest experience.
• Assist in merchandising functions, including display and store design, inventory receiving, stocking, and merchandise pricing.
• Perform cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting.
• Ensure the attraction adheres to the highest standards of cleanliness, presentation, and service.
• Successfully complete ropes course and annual training covering operating procedures and technical competencies.
• Assist in other retail outlets/attractions as needed.

• Must be 18 years or older.
• Some High School education or equivalent.
• Must be comfortable being at heights of 30 feet or more for extended periods of time.
• Flexibility regarding scheduling based on business demands.
• Experience utilizing basic math skills with ability to add, subtract, multiply, and divide.
• Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures.
• Successful completion of a criminal background check and drug screen.

Great Wolf Lodge is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. We are committed to providing a safe and inclusive work environment for all employees and applicants.