Restaurant Operations Manager
3 weeks ago
Restaurant Manager Job Summary
The Restaurant Manager will oversee and manage the daily operations of the restaurant, ensuring a seamless and exceptional dining experience for our guests.
Duties/Responsibilities:
- Coordinate daily Front of the House and Back of the House restaurant operations to ensure efficient service and high-quality food.
- Organize and supervise shifts to ensure adequate staffing and minimize labor costs.
- Deliver superior service and maximize customer satisfaction by anticipating and responding to their needs.
- Ensure customer satisfaction with all aspects of the restaurant and dining experience, including food quality, service, and ambiance.
- Handle customer complaints and resolve issues in an efficient and hospitable manner.
- Appraise staff performance and provide feedback to improve productivity and efficiency.
- Ensure compliance with sanitation and safety regulations to maintain a clean and safe environment for guests and staff.
- Train new and current employees on proper guest service and hospitality to ensure a consistent and exceptional experience.
- Contribute to controlling costs via labor, food, and beverage cost controls to maintain profitability.
- Conduct daily inspections of the restaurant to ensure compliance with health, safety, food handling, and hygiene standards.
- Hire and train FOH restaurant staff to ensure adequate staffing and high-quality service.
- Organize and oversee employee schedules to ensure adequate staffing and minimize labor costs.
- Maintain and ensure accurate daily payroll and financial information.
Compensation/Benefits:
- Competitive wages (entry-level salary range $58-63k)
- Paid Time Off
- Medical/Dental/Vision Insurance
- 401k Plan
- Flex Spending
- Discounts for dining in our restaurants
- Bonus potential for managers
- Ongoing career development
About the Brigantine Family of Restaurants:
Family-owned and operated since 1969, we at The Brigantine Restaurants attribute our success and longevity to our outstanding employees and managers. We pride ourselves on a culture built on our team approach and guest-centered focus, encouraging open communication and partnership in each of our successful restaurants. Together, we work towards our Mission Statement: Every Guest Leaves Happy. It is our goal to create an environment where our guests feel at home and our team members thrive. The Brigantine, Inc. currently has over 20 restaurants across 7 concepts throughout San Diego County, The Brigantine Seafood and Oyster Bar, Miguel's Cocina, Ketch Brewing, Ketch Grill and Taps, Topsail, and Portside Coffee & Gelato.
Requirements:
- A passion for hospitality and commitment to guest service
- An ability to anticipate guests' needs and respond appropriately with a sense of urgency
- Strong coaching skills with a proven ability to motivate and develop team members
- Honesty, integrity, and professionalism
- A strong desire to continue developing themselves
- Organizational skills and ability to adapt quickly to any situation
- A minimum of 2 years current experience in a fast-paced/full-service restaurant
- Knowledge of systems, methods, and practices that contribute to extraordinary guest experiences
- A flexible schedule - able to work a combination of days, nights, weekends, and holidays
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