Senior IT Technician

1 month ago

Seattle, Washington, United States BNBuilders Full time
Job Summary

The Senior IT Technician is a key member of the BNBuilders team, responsible for overseeing IT Technicians and managing jobsite technology. This role requires strong technical skills, excellent communication abilities, and a commitment to delivering exceptional support to our staff.

Key Responsibilities
  • Troubleshoot network problems in regional offices
  • User account creation and terminations
  • Mobilization and set up of jobsite networking and technology equipment
  • Configure jobsite connectivity equipment
  • Technical support of jobsite through duration requiring jobsite visits
  • Configuration and support of jobsite copiers
  • Oversee inventory management database
  • QA/QC imaged laptop prior to distribution
  • Assist in monitoring of software consoles that provide licenses to end users
  • Assist in monitoring of security consoles to monitor network traffic
  • Oversee regional help desk tickets for escalation and needs
  • Troubleshoot problems with office and jobsite technology equipment
  • Provide tier 3 support of escalated tickets
  • Provide level 3 security escalations for virus and phishing alerts
  • Participate in training to end users
  • Create KB articles for advanced training and support and workflows
  • Serve on IT Management committee to evaluate and define process for analysis and improvements of software and vendors
Requirements
  • 5+ yrs. related experience or equivalent education in computer related field
  • Microsoft or A+ Certifications preferred
  • Excellent interpersonal skills and the ability to work with staff members at all levels of the organization
  • Must have experience with hardware/software installation and configuration; troubleshooting; upgrading and deploying software; and maintaining network equipment
  • Ability to communicate proficiently, in both written and oral communications
  • 5+ yrs. experience with Windows, OSX, IOS and Android
  • Working knowledge of MS Active Directory
  • Advanced skills in Microsoft Office Suite and O365
  • Must be able to multi-task and prioritize
Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BNB believes in collaboration, team building, and a strong supervisor/employee relationship. To accomplish this, the duties of this role are not performed in a remote capacity, and we expect that all employees will complete work in an office/job site setting.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

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