Field Service Director
2 days ago
Job Title: Field Service Director
Company Overview: Mitsubishi Electric US, Inc. is dedicated to delivering world-class elevator solutions that meet the evolving needs of our customers.
Salary: The estimated annual salary for this position is between $120,000 and $165,000, depending on individual performance and market conditions.
About the Job: We are seeking an experienced Field Service Director to lead our service operations and drive business growth. As a key member of our leadership team, you will be responsible for developing and implementing strategic plans to improve service delivery and customer satisfaction.
Key Responsibilities:
- Develop and implement strategic plans to improve service delivery and customer satisfaction.
- Lead a team of service personnel to ensure efficient and effective service operations.
- Collaborate with cross-functional teams to identify areas for improvement and implement process changes.
- Develop and maintain relationships with key stakeholders, including customers, vendors, and partners.
- Monitor and analyze service metrics to identify trends and areas for improvement.
- Work closely with the sales team to develop sales strategies and proposals to secure new business opportunities.
- Support the sales team in pursuing sales goals and objectives.
Requirements:
- 7+ years' experience in a leadership role, preferably in the elevator industry.
- Proven track record of driving business growth and improving customer satisfaction.
- Strong leadership and communication skills, with the ability to motivate and inspire a team.
- Valid driver's license with an acceptable driving record.
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