Field Service Director

2 days ago


Oakland, California, United States Mitsubishi Electric US, Inc. Full time

Job Title: Field Service Director

Company Overview: Mitsubishi Electric US, Inc. is dedicated to delivering world-class elevator solutions that meet the evolving needs of our customers.

Salary: The estimated annual salary for this position is between $120,000 and $165,000, depending on individual performance and market conditions.

About the Job: We are seeking an experienced Field Service Director to lead our service operations and drive business growth. As a key member of our leadership team, you will be responsible for developing and implementing strategic plans to improve service delivery and customer satisfaction.

Key Responsibilities:

  • Develop and implement strategic plans to improve service delivery and customer satisfaction.
  • Lead a team of service personnel to ensure efficient and effective service operations.
  • Collaborate with cross-functional teams to identify areas for improvement and implement process changes.
  • Develop and maintain relationships with key stakeholders, including customers, vendors, and partners.
  • Monitor and analyze service metrics to identify trends and areas for improvement.
  • Work closely with the sales team to develop sales strategies and proposals to secure new business opportunities.
  • Support the sales team in pursuing sales goals and objectives.

Requirements:

  • 7+ years' experience in a leadership role, preferably in the elevator industry.
  • Proven track record of driving business growth and improving customer satisfaction.
  • Strong leadership and communication skills, with the ability to motivate and inspire a team.
  • Valid driver's license with an acceptable driving record.


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