Staff Business Operations Director

3 weeks ago


Atlanta, Georgia, United States Intuit Full time
Job Summary

We are seeking a highly skilled Staff Business Operations Director to join our team at Intuit. As a key member of our Expert Network Services, you will be responsible for leading our partnerships and advocacy efforts. If you have a passion for delivering impactful outcomes and are a true self-starter, we encourage you to apply.

Key Responsibilities
  • Lead and develop a high-performing team empowered to deliver delightful customer experiences and business outcomes.
  • Partner with segment leaders across customer success teams and Intuit platform functions to execute on the multi-year outsourcing strategy for Intuit Customer Success.
  • Represent partner needs and advocate for internal process changes, working with the respective internal functional teams.
  • Develop and execute on a partner and footprint strategy for Intuit Customer Success with a focus on building the workforce of the future.
Requirements
  • 8-10 years of experience in delivery and working with outsourcers.
  • Outstanding business acumen with a customer obsession, who hits the sweet-spot of being strategic and hands-on.
  • Demonstrated strong understanding of customer needs and integrates insights into offerings that 'delight' our customers.
  • Proven, solid decision-making process... balancing principles and data along with judgment.
What We Offer

At Intuit, we are committed to creating a workplace that is inclusive, diverse, and empowering. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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