Operational Manager

8 hours ago


Alexandria, Louisiana, United States All Ways Caring HomeCare Full time
Job Summary

Branch Manager is accountable for the overall operation of the ResCare HomeCare or All Ways Caring Branch.

This role must manage all aspects of branch sales and service delivery to meet and exceed financial targets (sales, fees, gross profit, and contribution). The successful candidate will build and maintain relationships with key clients and business leaders in the community as well as local, regional and Corporate management while maintaining a strong focus on continuous improvement and customer satisfaction.

Responsibilities
  1. Business Management: Assess the impact of changing business conditions and respond accordingly to ensure maximum profitability and expense management.
  2. Staff Management: Select, train and develop the branch staff and monitor performance to achieve business results by leading the branch staff in business development, service delivery, client satisfaction and retention.
  3. Recruitment and Selection: Responsible for the management of all aspects of recruitment and selection processes.
  4. Human Resources: Oversee Human Resources including interviewing, hiring, employee orientation, performance evaluation, payroll processing, and employee relations.

Key Performance Indicators include managing operating expenses (profit and loss responsibility) to maximize contribution, developing and executing the branch's annual business plan, and maintaining strong and positive relationships with referral partners, payor sources, and clients.

Requirements

The ideal candidate will have 1+ years of supervisory experience and 1+ years of sales or marketing experience in a HealthCare or related setting. The ability to effectively communicate verbally and orally with all levels of personnel internal and external is also essential.

The Branch Manager will be responsible for managing systems, processes, and people, with excellent problem-solving skills to handle client and employee issues. The ability to work flexible hours and after hours as needed to support business needs is also required.

About Our Line of Business

All Ways Caring HomeCare delivers quality, compassionate and highly individualized care and support that helps people in need of assistance stay at home. Services include personal care and homemaking programs, professional nursing, geriatric care management, Alzheimer's/dementia care, respite care and other programs.

Salary Range

USD $50,000.00 - $57,000.00 / Year


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