Hotel Operations Manager

2 weeks ago

Lubbock, Texas, United States TAJ HOSPITALITY Full time
Job Title: General Manager

TAJ Hospitality Management is seeking a highly skilled and experienced General Manager to lead our hotel operations in Lubbock, Texas.

Job Summary:

The General Manager will be responsible for providing day-to-day leadership and direction for our property, maximizing financial returns, driving team-member development, creating and maintaining a unique guest experience, meeting and exceeding brand standards, and building awareness of the hotel and brand in the local community.

Key Responsibilities:
  • Develop and execute annual strategic plans, forecasts, and budgets to achieve company's desired operating results.
  • Develop and utilize objectives, measurements, metrics, and reports for hotel.
  • Prepare periodic status reports and professionally present to company leadership.
  • Manage asset and supply inventories and hotel supply chain to achieve optimal efficiency and effectiveness.
  • Monitor the competitive positioning of hotel and collect and analyze market and guest experience data.
  • Manage revenue management program to achieve satisfactory market share in relation to industry and economic trends.
  • Analyze and maintain knowledge of guests and build and promote strong, long-lasting relationships.
  • Establish and implement services and programs to meet or exceed guest expectations.
  • Develop programs that drive high levels of team member engagement and retention.
  • Develop team members and succession planning to ensure consistency in staffing and service delivery.
  • Oversee pay, corrective action, or staffing/human resources related actions in accordance with company rules and policies.
  • Demonstrate brand citizenship by maintaining compliance with all required brand and service standards.
Requirements:
  • Bachelor's degree or higher education equivalent in hotel administration or business management and at least 2 years' prior hotel or business management experience.
  • Strong leadership and management skills, with the ability to inspire and motivate team members.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests, team members, and stakeholders.
  • Ability to analyze data and make informed decisions to drive business results.
  • Strong problem-solving and analytical skills, with the ability to think critically and creatively.
  • Ability to work independently and as part of a team, with a strong sense of accountability and responsibility.
What We Offer:
  • A competitive salary and benefits package.
  • A dynamic and supportive work environment.
  • The opportunity to work with a leading hospitality company.
  • Professional development and growth opportunities.
How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].

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