Senior Vice President of Operations

1 month ago


Tulsa, Oklahoma, United States Jobot Full time
Job Summary

We are seeking a highly experienced Senior Vice President of Operations to lead our client retention efforts and drive business growth. As a key member of our senior management team, you will be responsible for developing and implementing strategies to improve client satisfaction, retention, and cross-selling opportunities.

The ideal candidate will have a strong background in insurance operations, client retention, and new business development. You will be expected to lead a team of account managers and client service representatives, providing guidance and support to ensure exceptional client service and retention.

This is a highly visible leadership position that requires a strategic thinker with excellent analytical, communication, and interpersonal skills. If you are a results-driven leader with a passion for client service and business growth, we encourage you to apply.

Key Responsibilities
  • Develop and implement strategies to improve client satisfaction, retention, and cross-selling opportunities
  • Lead a team of account managers and client service representatives
  • Provide guidance and support to ensure exceptional client service and retention
  • Collaborate with operational teams and account management leadership to ensure seamless account services processes
  • Develop and manage a standardized renewal process
  • Provide carrier partners with a primary contact for personal and commercial lines
Requirements
  • 15+ years' experience in the insurance industry with a focus on operations, client retention, and new business development
  • College degree preferred or comparable work experience
  • CPCU, CISR, CIC, AIS, and/or AFIS, a plus
  • Demonstrated leadership and management experience in a client service environment


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