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Voting Equipment Maintenance Technician

2 months ago

Grand Rapids, Michigan, United States ElectionSource Full time
Position Overview

ElectionSource is seeking a meticulous individual with a technical background for the role of Equipment Support & Testing Technician. This role is pivotal in delivering service, assistance, and upkeep of our election machinery. Additionally, the position entails providing testing services and support to our clientele.


Employment Details

This is a full-time salaried position, offering a comprehensive benefits package that includes vacation and holiday leave, health and dental insurance, a matching 401K plan, and access to a company mobile device and vehicle.


Key Responsibilities
  • Perform service and maintenance on voting equipment both in-house and at various locations.
  • Conduct testing of voting equipment at client sites.
  • Assist the Sales and Coding Department as necessary.
  • Manage support inquiries from clients.
  • Proactively address customer product and service requests, coordinating effective solutions to meet their needs.
  • Process product and service orders based on customer specifications, warranties, and contracts.
  • Collaborate with clients and internal teams to provide timely and accurate information aimed at enhancing end-user functionality.
  • Work alongside ElectionSource management to implement updates and certifications from the State of Michigan Bureau of Elections.
  • Attend Clerks Association Meetings as required.
  • Perform other assigned duties as necessary.

Qualifications
  • Preferred Bachelor's or Associate Degree, though not mandatory.
  • Minimum of 2 years of experience in customer service or technical support.
  • At least 2 years of demonstrated project management experience in complex technical product implementations.
  • Familiarity with the elections industry is advantageous but not essential.
  • Strong IT skills encompassing both software and hardware.
  • Excellent verbal and written communication skills, along with effective presentation abilities.
  • Strong organizational skills, including the ability to multitask and manage time efficiently.
  • Capability to establish and maintain professional relationships with clients.
  • Proficient in problem analysis and identifying potential solutions and preventive measures.
  • Willingness to travel up to 50% of the time.
  • Ability to work extended hours during election periods.
  • Possess a good driving record.

About ElectionSource

As a leader in the election industry, ElectionSource serves over 3,000 clients globally, providing comprehensive election services, support, and products. Our experienced team boasts over 150 years of collective experience in election management. We pride ourselves on our unparalleled service and support, offering over 1,000 election-related products, including voting booths, ballot bags, and election signage.

ElectionSource delivers a range of services, including software development, election coding, support, preventative maintenance, and ballot production for county, state, and local governments, as well as unions, tribal, and fraternal organizations.


ElectionSource is an equal opportunity employer, ensuring that all applicants receive consideration for employment without regard to age, sex, race, color, religion, national origin, genetics, disability, marital status, sexual orientation, veteran status, or any other protected characteristic as required by applicable law.