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Xfinity Retail Service Associate

2 months ago

Pompano Beach, Florida, United States Comcast Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our retail team as a Xfinity Retail Service Associate. In this role, you will be responsible for providing exceptional customer service and support to our customers, while also maintaining a clean and organized store environment.

Key Responsibilities
  • Provide strong support to customers and the store team, ensuring a best-in-class experience for all.
  • Maintain accurate inventory, clean stores, and tight back of house spaces to ensure a seamless customer experience.
  • Work on straightforward tasks using established procedures, with a focus on continuous improvement.
  • Be a go-to resource for customers and the store team, providing expert knowledge on company products and services.
  • Constantly scan the sales floor to ensure counters, devices, accessories, and walkways are accessible, clean, and functioning.
  • May greet customers, ensuring they are connected to a sales consultant in a timely manner, and be prepared to demonstrate company technology to new customers.
  • Perform non-sales customer service transactions, including equipment returns and swaps, customer pickup for buy-online-pick-up in-store order fulfillment, and in-store post-sales support for device data transfers and phone number ports.
  • Support the onboarding of Xfinity Mobile customers, post-sale or in tandem with a sales representative, which may involve assisting customers set up online accounts, data transfer, mobile device education, or assisting with account set up errors.
  • Assist Store Leadership in Inventory and Merchandising responsibilities, including checking and inspecting the back of the store for clean, secure, and appropriately placed inventory, and assisting with receiving inventory and properly stocking the back of house to store standards.
Requirements
  • High School Diploma or equivalent required.
  • 0-2 years of experience in a retail or customer-facing role preferred.
  • Ability to work nights and weekends, variable schedule(s), and overtime as necessary.
  • Must be able to carry and lift up to 25-pound boxes, stand and move about the store constantly.
What We Offer

Comcast is proud to offer a competitive compensation package, including a base pay of $15.00, as well as opportunities for commission and bonus. We also offer best-in-class benefits to eligible employees, including medical, dental, and vision coverage, 401(k) matching, and paid time off.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.