Service Manager

3 weeks ago


New York, New York, United States The Mark Full time
Service Manager Job Description

The Service Manager is a key member of the Caviar Kaspia at The Mark Hotel team, responsible for ensuring the efficient and effective operation of the restaurant. This role requires a strong leader who can motivate staff, promote a positive work environment, and maintain high standards of service and sanitation.

Key Responsibilities:
  • Oversee the daily operations of the restaurant, ensuring that service is carried out in accordance with established policy.
  • Supervise personnel, including training and evaluating dining room staff, and enforcing food and beverage policies and procedures.
  • Assist with scheduling and payroll, as well as training and implementing beverage programs, inventory, and product ordering procedures.
  • Ensure sanitation compliance throughout food and beverage operations, and handle customer complaints in a professional manner.
  • Promote teamwork and a positive work environment, treating every customer, employee, and vendor with respect and dignity.
Requirements:
  • Proficient in all aspects of dining service, with knowledge of food and beverage and a passion to cultivate this skill.
  • Minimal experience with cost control systems, including food, beverage, and labor percentages.
  • Effective style of management promoting a team atmosphere, with the ability to inspire staff to achieve their potential.
  • Basic understanding of food handling and sanitation requirements of the New York State Department of Health.
Education and Experience:
  • High School diploma, College degree preferred.
  • Three years prior front of the house experience in a high-volume establishment.
  • Previous supervisory experience in a New York City dining establishment preferred.

This is a challenging and rewarding role that requires a strong leader with excellent communication and interpersonal skills. If you are a motivated and organized individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.


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