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Returns Clerk
2 months ago
We are seeking a highly organized and detail-oriented Returns Clerk to join our team at Wilmar LLC. As a Returns Clerk, you will be responsible for handling all aspects of returned merchandise, ensuring that all products are processed efficiently and accurately.
Key Responsibilities- Receive, inspect, and log returned goods, including defectives, changeovers, stock adjustments, and inbound deliveries
- Coordinate with various teams to resolve discrepancies or issues with returns
- Maintain physical and electronic records to enable the sale of processed merchandise
- Update spreadsheets electronically related to inventory, data, and other relevant information
- Maximize return-to-stock items by sorting, cleaning, re-packaging, and re-labeling as needed
- Store completed projects in racks and retrieve packing and product when needed using a sit-down forklift
- Work with Inventory Control to ensure system adjustments are made as product is placed back on shelves
- Return items to pick bins as needed and ensure correct inventory placement
- Examine and compare merchandise with original requisition to record information such as quantity, type of defect, and date on invoice or other forms
- Scrap unusable returns and communicate with scrap companies to properly dispose of product
- Print labels and properly mark all materials for sale with documents and item lists
- In coordination with QC, record production time and materials for charge-backs and production items on rework projects
- Properly mark all materials for sale with documents and item lists
- Perform production duties such as manual lifting, packaging, taping, labeling, and assembly operations
- Coordinate with Quality Control to record production time and materials for charge-backs and production items on rework projects
- Ensure trash and cardboard are properly disposed of
- Ensure orderliness of warehouse and work area
- Wear proper personal protective equipment for the position
- Communicate regularly with supervisor about department issues
- Demonstrate flexible and efficient time management and ability to prioritize workload
- Perform other duties as assigned
- High School Diploma or GED
- Ability to drive a forklift (helpful)
- Able to work with Microsoft Office; Word, Excel, and Access
- Read, write, and speak in basic English to ensure safety and quality
- Previous experience in a warehouse, returns, or logistics role (preferred)
- Basic computer skills and familiarity with warehouse management systems (WMS)
- Strong attention to detail and organizational skills
- Knowledge of automotive tools (helpful)
- Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to lift heavy items (up to 50 lbs) and stand for extended periods
- Medical insurance (United Health Care NexusACO base plan with 2 PPO buy-up options)
- Delta Dental insurance (up to $2,000 annual benefit)
- Vision (United Healthcare)
- Company-paid Long Term Disability
- Company-paid Group Life Insurance ($20,000 benefit)
- Company-paid AD&D
- Employee Assistance Program (EAP)
- Voluntary Group Term Life Insurance/AD&D
- Voluntary Accident Insurance
- 401(k) profit-sharing plan with employer match
- Paid time off: vacation and sick time
- Eight paid holidays annually
- Quarterly warehouse incentive plan
- Employee discount on Wilmar, LLC products
Wilmar, LLC is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations, and ordinances.