Store Protection Specialist

4 weeks ago


Chandler, Arizona, United States Ross Stores Full time
Job Summary

We are seeking a highly skilled and experienced Store Protection Specialist to join our team at Ross Stores. As a Store Protection Specialist, you will play a critical role in maintaining a safe and secure environment for our customers and associates.

Key Responsibilities
  • Provide a visible presence at store entrances and exits to deter theft and fraud.
  • Maintain a safe and secure environment by monitoring for potential safety issues and removing clutter.
  • Provide excellent customer service by greeting customers and answering questions in a friendly and courteous manner.
  • Develop and maintain relationships with internal and external partners to support loss prevention initiatives.
  • Monitor sales floor for potential theft indicators and gather intelligence to impact shortage trends.
Requirements
  • High school education or equivalent required, AA degree preferred.
  • One year retail supervisor experience or similar training preferred.
  • One year loss prevention/security training preferred.
  • Active Security Guard License preferred.
  • Ability to work effectively in a fast-paced environment.
  • Strong communication skills.
  • Demonstrated ability to build and maintain relationships with the store team.
  • Excellent customer service skills.
  • Proven ability to effectively resolve conflict.
Working Conditions

This role requires the ability to spend up to 100% of working time standing, walking, and moving around the store. Must be able to raise or lower objects more than 25 lbs., from one level to another (includes upward pulling). Must be able to regularly bend, stoop, or crouch (frequency and duration will vary per daily business need).

Equal Employment Opportunity

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire, and develop a strong, talented, and diverse workforce.



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