Operations Deployment Lead

5 days ago

King of Prussia, Pennsylvania, United States Delphi-US Full time
{"title": "Deployment Operations Manager", "description": "Job Description

Delphi-US is seeking a highly skilled Deployment Operations Manager to lead our deployment team during the go live phase of projects. This position requires extensive travel for extended periods.

Key Responsibilities:
  • Lead deployment activities, including pre-determined checklist action items, onsite equipment preparation, installation, validation, and PGLS support for designated centers.
  • Troubleshoot and make necessary adjustments to ensure an efficient and effective roll-out to fleet locations.
  • Escalate critical events to responsible team members.
  • Establish and instruct teams on priorities of daily tasks necessary to complete a successful roll-out process.
  • Ensure the scheduling of team members and onsite support will meet "go live" needs.
  • Lead daily debrief sessions with team members and onsite center leadership to include the status of onsite activities.
  • Monitor, track, and trend all "go live" activities to meet established milestones and deadlines.
  • Makes decisions to resolve issues that may jeopardize the "go live" process.
  • Report and share updates of status updates to include KPI charts, tables, and graphs to Manager on a frequent cadence.
  • Provide oversight of employee relation issues and will collaborate with Deployment Manager.
  • Adhere to all HR policies and practices through fair and equitable treatment of all employees.
  • Communicate effectively with HR to ensure HR compliance.
  • Contact company employees at all organizational levels to gather information to prepare reports and provide implementation readiness updates.
  • Provide a model of good customer service to all employees.
  • Effectively resolve complaints or concerns.
  • Extensive travel. Extended work hours and weekends may be required.
Requirements:
  • Minimum 1 year of supervisory leadership experience to include responsibility for overseeing the activities of others.
  • Ability to interrupt implementation progress and/or status and remain agile to adjust overall objectives.
  • Ability to lead staff without direct authority, which includes providing feedback, giving direction, and holding others accountable for actions and results.
  • Ability to keep others in remote locations on track to achieve results.
  • Must be proficient in Word, Excel, PowerPoint, and email applications.
Preferred Qualifications:
  • Bachelor's Degree.
About Delphi-US:

Delphi-US is a national recruiting firm based in Newport, Rhode Island. We specialize in IT, Engineering, and Professional Staffing services for organizations from Main Street to Wall Street. Our mission is simple: To connect great people to great companies. We accomplish this with a proprietary skill-based and cultural matching process that results in higher qualified submissions along with increased interviews and offer rates. You'll find our team is friendly, professional, and ready to advocate on your behalf, armed with industry trends, and an understanding of employer expectations.

"}

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