HSPD-12: Government Badging Specialist

3 weeks ago

Buffalo, New York, United States Citizant Full time
Job Summary

Citizant is seeking a highly skilled and detail-oriented individual to join our team as a PIV Card Enrollment Coordinator. As a key member of our team, you will be responsible for managing the enrollment process for Personal Identity Verification (PIV) cards, ensuring the accuracy and security of sensitive information.

Key Responsibilities
  • Enrollment Process Management
    • Schedule appointments and manage the enrollment process for PIV card activations, enrollments, certificate updates, and PIN resets.
    • Verify the identity of applicants and collect required documentation to ensure a smooth and efficient process.
    • Manage appointments and schedules to accommodate a steady flow of applicants while maintaining accuracy and efficiency.
  • Documentation and Data Collection
    • Accurately collect and document personal information, biometric data, and other necessary details from applicants.
    • Ensure that all required documents and forms are properly completed and submitted according to established guidelines.
  • Verification and Authentication
    • Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
    • Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.
  • Data Security and Privacy
    • Handle sensitive personal information with discretion and adhere to data protection regulations and organizational security protocols.
    • Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.
  • Communication
    • Communicate clearly and professionally with applicants, explaining the enrollment process and required documents.
    • Provide excellent customer service to address questions and concerns related to the enrollment process.
    • Escalate customer concerns and maintain a calm and friendly demeanor.
  • Recordkeeping
    • Maintain accurate records of the enrollment process, including documentation of each applicant's information and enrollment date.
    • Prepare and maintain spreadsheets tracking the status of new applicant, contractor, and federal employee files.
  • Compliance and Training
    • Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.
    • Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.
Requirements
  • Education
    • High School diploma or GED certification
  • Experience
    • Experience with Microsoft Excel for data management, coordination, and reporting.
    • Ability to adapt to changing security procedures and requirements.
    • Prior experience in a similar role, customer service, or administrative position may be advantageous.
  • Skills
    • Attention to detail and strong organizational skills.
    • Excellent interpersonal and communication skills.
    • Ability to handle confidential information with discretion.
Clearance Requirements
  • US Citizenship required.
  • Active Public Trust/MBI clearance or the ability to obtain one.

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