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Investor Engagement Specialist

2 months ago

Charlotte, North Carolina, United States Barings Full time

Company Overview

At Barings, we prioritize the growth and development of our associates just as much as we do for our clients. We value dedication, integrity, and effective communication, and we recognize those who excel in their roles and contribute positively to our team dynamics.

We appreciate your interest in becoming part of the Barings team and encourage you to explore our available career opportunities.

Position Title: Investor Relations Associate

Department: Client Experience

Location: Charlotte, NC

Barings is a prominent global financial services organization committed to addressing the dynamic investment and capital requirements of our clients. Through proactive asset management and direct origination, we deliver innovative solutions and unique opportunities across both public and private capital markets. As a subsidiary of MassMutual, Barings boasts a robust global footprint with investment professionals situated across North America, Europe, and Asia Pacific.

Role Summary

Barings is in search of an Associate to join its Global Investor Relations Team based in Charlotte. This role is essential to the U.S. team and involves close collaboration with counterparts in London and Hong Kong. Key responsibilities include managing daily Investor Relations activities, engaging directly with clients and internal teams, and identifying improvements to enhance the Client experience.

Key Responsibilities

  • Coordinate with various Transfer Agents, including participating in regular service review meetings, addressing escalated issues, and ensuring compliance with SLAs & KPIs.
  • Handle dealing, settlement, registration, and waiver inquiries from our Transfer Agent partners, ensuring adherence to market practices.
  • Manage Capital activities such as subscriptions, redemptions, transfers, and non-financial tasks including new investor setup and data maintenance.
  • Collaborate with Transfer Agents to resolve AML Customer Due Diligence issues and conduct annual reviews.
  • Respond to requests from Distributors, Fund Platforms, or Data Vendors for accurate completion of fund data templates within specified timelines.
  • Foster positive and collaborative relationships with colleagues across departments such as Portfolio Management, Compliance, and Client Onboarding.
  • Support new client onboarding processes across the Retail/Wealth channel, coordinating with business line partners to ensure a seamless Client experience.

Qualifications

  • Minimum of 1 year of experience in asset management, transfer agency, or banking, specifically in an Investor Relations capacity.
  • Strong client-focused mindset and excellent interpersonal skills; our team culture is essential.
  • Experience in the Wealth/Retail sector; familiarity with RIAs and custodians is advantageous.
  • Ability to thrive under pressure, manage multiple tasks, and address various inquiries from clients and colleagues.
  • Proficient in Microsoft Office Suite.

Barings is an Equal Employment Opportunity employer.

Benefits Overview

Barings provides a comprehensive benefits package that includes:

  • Core Benefits & Wellness: Medical, Prescription, Dental, and Vision Coverage.
  • Fitness Center Reimbursement Program.
  • Employee Assistance Program (EAP).
  • Fertility Benefits.

Financial Well-Being:

  • Competitive 401(k) Plan with Company Match.
  • Health Savings Account (HSA) with Company Contributions.
  • Flexible Spending Accounts (FSA).

Life Insurance:

  • Basic and Supplemental Life Insurance.
  • Spouse and Child Life Insurance.

Time Off, Disability, and Leave of Absence:

  • Paid Vacation, Sick Days, and Holidays.
  • Paid Leave of Absences.
  • Short and Long Term Disability Plans.

Additional Benefits:

  • Education Assistance Program.
  • Charitable Matching Gifts Program.
  • Commuter Reimbursement Program.
  • Adoption and Surrogacy Reimbursement Program.