Service Lead
1 week ago
As a Service Lead at Big Lots, you will be responsible for leading the service team, including cashiering and recovery-related functions. You will be accountable for customer service and operational front-end standards.
You will provide leadership and clear direction to associates and actively participate in the customer-facing and service aspects of the store, including the support of front-end operations and programs and customer carry outs.
Serving as the primary Manager on Duty (MOD) when present, you will lead and provide direction to store associates performing all cashiering, customer service, recovery, and furniture-related activities on the sales floor.
You will work collaboratively with store leadership to accomplish customer service and front-end operational goals and tasks to help drive overall store performance.
Responsibilities- Lead, supervise, and provide work direction to the Service Team in the store related to all cashiering, front-end, and recovery functions.
- Provide feedback to store leadership regarding the team's performance.
- Responsible for activities related to the achievement of customer service standards, front-end operations and program compliance, training, and day-to-day operational tasks, including recovery.
- Serve as the primary Manager on Duty when present, including opening and closing the store when scheduled.
- When serving in this role, provide leadership and direction to floor associates and ensure that store, merchandising, and customer service standards are continuously met, including merchandise presentation, signage, recovery, and cleanliness.
- Drive the customer experience and ensure resolution of customer issues.
- Responsible for the maintenance, supervision, and compliance of the Hazardous Waste program.
- Utilize company tools, reports, and feedback to effectively analyze trends and collaborate with store leadership in refining plans to accomplish store initiatives and achieve goals.
- High School Diploma, GED, or equivalent work experience required.
- Must be 18 years of age.
- Minimum two years retail management experience preferred.
- Strong decision-making, problem resolution, and interpersonal skills required.
- Ability to lift, carry, push, and pull a minimum of 50 pounds required.
- Ability to unload freight, to move product on and off store shelves, to walk, stand, bend, stoop, or kneel for long periods of time, and to move freely throughout the store on a continual basis required.
- Availability to work a variable schedule of up to 40 hours per week, including nights, weekends, and holidays required.
- Basic English literacy, math, and PC skills required.
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