Sales Associate

2 weeks ago


Chicago, Illinois, United States Hornblower Cruises and Events Full time
About the Opportunity

City Experiences is seeking a highly motivated and organized Sales Associate to join our team in Chicago, IL. As a Sales Associate, you will play a critical role in driving sales growth and providing exceptional customer service to our guests.

Key Responsibilities
  • Develop a comprehensive knowledge of our regional vessels, products, and services to effectively sell to our guests.
  • Attain weekly prospecting goals through proactive client outreach and identify warm leads for our account management team.
  • Prioritize and respond to inbound port leads, ensuring timely and effective communication with our guests.
  • Present pricing and promotions to our guests in a clear and concise manner, driving sales and revenue growth.
  • Handle objections and concerns from our guests, utilizing your product knowledge to provide solutions and exceed their expectations.
  • Take the lead on post-contract follow-ups, including passenger count adjustments and upsells to groups, to drive incremental revenue.
  • Successfully upsell existing guests to higher-value options and enhancements, increasing revenue and customer satisfaction.
  • Maintain a flexible schedule, including nights and weekends, to accommodate site inspections and guest needs.
  • Work closely with our account management team to drive sales growth and provide exceptional customer service.
Requirements and Qualifications
  • Bachelor's degree preferred with a minimum of 1 year of experience in a sales support or selling role.
  • Excellent communication and interpersonal skills, with the ability to effectively communicate with guests and colleagues.
  • High level of organization and attention to detail, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
  • Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
About City Experiences

City Experiences is a leading provider of unique and memorable experiences on land and water. Our passion is to create amazing experiences for our guests, and we are committed to providing exceptional customer service and exceeding their expectations.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer, and we prohibit discrimination and harassment of any type. We encourage qualified applicants with arrest and conviction records to apply.



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