Patient Experience Associate

3 days ago


Fort Worth, Texas, United States Jefferson Dental and Orthodontics Full time

Job Title: Patient Experience Associate

Location: Varies based on current openings

We are seeking a highly skilled Patient Experience Associate to join our team at Jefferson Dental and Orthodontics. As a key member of our patient care team, you will play a vital role in providing exceptional patient experiences and ensuring the smooth operation of our daily activities.

Job Responsibilities:

  • Engage with patients to understand their needs and preferences
  • Provide empathic education to patients about oral health and treatment options
  • Present financing options in an easy-to-understand process
  • Schedule follow-up or additional appointments as needed
  • Address patient needs, questions, or concerns in a respectful and friendly manner
  • Reduce patient wait times by preparing schedules, charts, and other necessary information
  • Initiate patient paperwork for treatment and conduct insurance verification
  • Process in-office payments and maintain accurate records
  • Assist patients with payment-related questions and resolve issues promptly
  • Maintain a clean and organized work environment
  • Provide assistance in other areas of the clinic as requested

Requirements:

  • Minimum age of 18 required
  • High School Diploma or equivalent required
  • Bilingual (English/Spanish) highly preferred
  • Active RDA certification highly preferred, required within 6 months of hire
  • Minimum 1 year of dental office experience highly preferred
  • Minimum 1 year of patient care or customer service experience highly preferred
  • Intermediate to advanced computer use and data entry skills
  • Reliable transportation and ability to work clinic hours, including Saturdays

Benefits:

  • A competitive salary of $45,000 - $60,000 per year, depending on experience
  • A comprehensive benefits package, including health, dental, and vision insurance
  • Paid time off and holidays
  • Professional development opportunities
  • A fun and supportive work environment

Estimated Salary Range: $45,000 - $60,000 per year



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