IT Infrastructure Manager

6 days ago

Lincolnshire, Illinois, United States Camping World Full time

Company Overview

Camping World is a leading retailer of outdoor and recreational products, offering a wide range of services to its customers. We are seeking a highly skilled IT Infrastructure Manager to join our team and oversee the technology platforms and applications that support our business operations.

Salary

The estimated salary for this role is $143,450 per annum, reflecting the company's commitment to compensating its employees fairly based on their skills, experience, and qualifications.

Job Description

Key Responsibilities

  • Lead system enhancements, configuration changes, and updates to improve the performance of finance, accounting, HR, and other related applications.
  • Analyze user requirements and collaborate with business teams to implement new features or process improvements.
  • Provide technical support for multiple applications, including ERP platforms, reporting tools, Concur, Qualtrics, and other related systems.
  • Troubleshoot and resolve issues related to system functionality, performance, and integration with other systems.
  • Ensure timely resolution of user issues by managing support requests and working closely with vendors for escalated support.
  • Perform regular system maintenance, upgrades, and patch management to ensure system stability and security.
  • Ensure data accuracy and integrity within finance and accounting systems, including reconciling data between systems and validating reports.
  • Collaborate with business stakeholders to create and modify reports, dashboards, and analytics within supported applications.
  • Assist in the planning and execution of IT projects, including system enhancements, upgrades, and integrations.
  • Collaborate with cross-functional teams to ensure project timelines, deliverables, and goals are met. Manage data migration processes during system implementations, upgrades, or integrations.
  • Implement and maintain security controls to protect data and ensure proper access management. Work with internal and external auditors to support application audits and provide necessary documentation.
  • Manage vendor relationships to optimize service levels and ensure adherence to agreed service level agreements (SLAs).
  • Identify opportunities to enhance processes through automation and system improvements, leveraging technologies such as RPA (Robotic Process Automation) or AI-driven analytics.

Required Skills and Qualifications

  • Bachelor's degree in computer science, information technology, or a related field.
  • 5+ years of experience leading and supporting IT systems, with a strong focus on financial, legal, HR, and other related applications (e.g., ERP systems such as SAP, Oracle, etc.).
  • Proven experience managing the lifecycle of applications, including deployment, maintenance, and end-user support.
  • Hands-on experience with multiple applications, including SAP Concur, Qualtrics, and ERP systems (SAP, Workday, Oracle, etc.), reporting tools, SharePoint, and other related systems.
  • Strong analytical and problem-solving abilities, with the capability to translate business needs into technical solutions.
  • Experience working in a cross-functional environment, with strong communication skills to interact with non-technical stakeholders.
  • Proven experience troubleshooting and resolving technical issues in various applications.

Benefits

We offer a comprehensive benefits package, including:

  • Paid Time Off
  • 401(k)
  • Employee Assistance Program
  • Good Sam Roadside Assistance
  • Discounts
  • Part-time associates are offered access to dental & vision coverage

Equal Employment Opportunity Employer

Camping World is an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

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