Strategic Communications Leader

2 days ago

Boston, Massachusetts, United States Emerson College Full time
Job Description:

As a key member of the Emerson College team, the Director of Internal Communications will play a critical role in shaping and guiding internal communication strategies that unify and reinforce the College's brand, culture, and goals. This role will ensure collaboration across the College, working closely with leadership to shape executive communications, manage crisis response, and maintain cohesive, aligned messaging for internal audiences.

Key Responsibilities:
• Translate organizational strategies into cohesive internal communication plans that drive staff engagement and alignment with College values in partnership with Marketing and Communications leadership.
• Create content in collaboration with senior leadership for strategic executive-level communications, shaping key messages from the Office of the President and ensuring cohesive and effective issue management and crisis response.
• Oversee the creation, implementation, and management of internal communication content and platforms, ensuring consistency, clarity, and alignment with institutional priorities.
• Establish streamlined processes, protocols, and templates to ensure cohesion and efficiency across internal communication efforts.
• Leverage data analytics to assess and optimize communication strategies, improving message delivery and staff engagement in collaboration with key departments.
• Direct the strategic planning and distribution of internal newsletters, maintaining a communications calendar that reflects College priorities.
• Drive high-level content development for major announcements and cross-functional initiatives, ensuring alignment and accuracy in internal communications.
• Lead innovative internal communication approaches to support staff engagement, inclusion, and connection to College values.
• Drive cross-functional collaboration to ensure alignment between internal and external messaging, maintaining coherence across platforms.
• Engage staff through roundtables and listening tours, integrating feedback into actionable communication strategies.
• Direct internal communication for key projects and initiatives, ensuring alignment with institutional priorities.
• Recommend creative communication solutions that reach diverse internal audiences, driving innovation in internal communications.

Requirements:
• A bachelor's degree in communications, public relations, journalism, marketing, or a related field is required.
• Minimum 10 years of experience in internal communications, including at least 5 years in a leadership role, is required.
• Proven experience in executive-level internal communications and managing high-impact announcements is highly desired.
• Flexibility, excellence, and commitment to the work are vital qualities for this position.
• Excellent writing and fact-checking skills; ability to develop compelling and concise material within tight deadlines.
• Experience managing internal communications functions.
• Strategic problem-solving abilities with a focus on creating content aligned with institutional objectives.
• Experience handling multiple projects simultaneously and aligning with colleagues on priorities. Willingness to take ownership of the quality and outcomes of institutional communications needs.
• Work may involve extended periods at a desk or computer.
• May require occasional travel for meetings or events.
• Office environment

This is a hybrid role with expected days in the office each week. Emerson College offers a generous benefits package to regular staff scheduled to work 20+ hours per week.

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