Veterinary Client Service Representative

3 weeks ago

Brook Park, Minnesota, United States MedVet Full time

We are seeking a skilled Client Service Representative to join our team at MedVet, a leading provider of emergency and specialty veterinary care. As a Client Service Representative, you will be the first point of contact for our clients, providing exceptional service and support throughout their experience with us.

Key Responsibilities:

  • Greet and check-in clients, ensuring a warm and welcoming experience
  • Answer telephones and transfer calls efficiently, providing accurate information and assistance
  • Escort clients and their pets to exam rooms, ensuring a smooth and stress-free experience
  • Manage medical records, charts, reports, and correspondence, maintaining confidentiality and accuracy
  • Discuss payment options and process payments, providing clear and transparent information
  • Maintain a clean and organized lobby, reflecting the high standards of MedVet

Requirements:

  • Ability to remain composed in stressful and emotional situations, providing calm and empathetic support
  • Excellent verbal and written communication skills, with the ability to articulate complex information clearly
  • Excellent client service skills and phone etiquette, with a focus on providing exceptional customer experience
  • Attention to detail, self-motivation, and the ability to work successfully as part of a team and autonomously
  • Sense of urgency within a fast-paced environment, with the ability to prioritize tasks and manage time effectively
  • Some flexibility with work hours and ability to work additional hours when necessary
  • Critical thinking skills and ability to anticipate needs inter- and intra-departmentally
  • General computer competency, including Microsoft Word and Excel
  • Previous experience in a veterinary setting, with a strong understanding of medical terminology and procedures

Perks and Benefits:

  • 401(k) with employer match
  • Shift differentials
  • Uniform allowance
  • Employee assistance program
  • Strong career growth and personal development opportunities

MedVet is an equal opportunity employer and a drug-free organization. Employment with MedVet is dependent upon the passing of a drug screen and background check. We do not accept unsolicited resumes from third-party recruiters.

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