Technical Service Representative-Boston, Field Engineer-Boston

3 weeks ago


Étreux, Hauts-de-France, United States NCR VOYIX Full time

Welcome to NCR VOYIX, a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. We are headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe.

About Us

NCR VOYIX has been the global leader in consumer transaction technologies for nearly 140 years, turning everyday consumer interactions into meaningful moments. Our company overview emphasizes our mission to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth.

As a Customer Engineer/Field Service Technician II, you will be working closely with our customers to provide exceptional customer service and technical expertise. This role involves responding to customer installation, maintenance, and service calls promptly and effectively, as well as performing maintenance, repair, and system overhauls.

You will work closely with our services support team to identify and resolve customer issues, organize, triage customer issues, and ensure that all customer calls and activity are logged and tracked. Your knowledge of POS and network/system management will be essential in this role.

Key Requirements
  • General knowledge of POS and familiarity with network/system management.
  • Familiarity with large servers, mainframe computers, and imaging software.
  • Bright basic PC skills, basic electronic skills, and some specific hardware and operating system familiarity.
Why Work with Us?
  • We offer a comprehensive benefits package, including medical, dental, and vision insurance.
  • We have a generous paid time off policy, including vacation days, sick leave, and holidays.
  • Our estimated salary range is $65,000 - $85,000 per year, depending on qualifications and experience.


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