Director of Member Experience Transformation Lead

16 hours ago

Tampa, Florida, United States Concert Golf Partners Full time
About the Job

We are seeking a highly motivated and experienced Director of Member Experience Transformation Lead to join our team at Concert Golf Partners in Tampa, FL. As a key member of our leadership team, you will be responsible for developing, implementing, and promoting programs and events that enhance the overall member experience.

The ideal candidate will have a strong background in education, recreation, or sports management, with a minimum of 4 years of related work experience in child care and/or events/lifestyle settings. They must possess excellent communication and interpersonal skills, with the ability to establish and maintain effective relationships with members, guests, clients, and employees.

Key Responsibilities:

  • Program & Event Development: Create, implement, and promote a variety of programs and events that cater to members of all ages, with a focus on providing engaging educational and recreational activities.
  • Innovative Programming: Lead the development and execution of creative, innovative activities that align with our mission, ensuring events are engaging, enjoyable, and inclusive for all age groups.
  • Team Leadership & Supervision: Hire, train, and manage a team of youth staff, providing guidance, mentorship, and support to ensure exceptional service and smooth event operations.
  • Staff Coverage: Ensure adequate coverage for youth programs in the event of staff call-outs.
  • Budget Management: Develop, manage, and monitor the budget for the lifestyle department, ensuring all programs and events are cost-effective while maintaining a high level of quality and member satisfaction.
  • Safety & Compliance: Ensure all activities adhere to safety protocols and regulatory requirements, conducting regular assessments to maintain safe environments for all participants.

Education/Experience/Skills:

  • Bachelor's Degree in education, recreation, or sports management preferred.
  • Minimum of four (4) years related work experience in child care, and/or events/lifestyle setting.
  • Must possess CPR and First Aid certification.
  • Experience in educational program development and implementation.
  • Ability to interact effectively with members, guests, and staff of diverse backgrounds, cultures, and education levels.
  • Demonstrated results-oriented and capable of working with minimal direction.

Physical and Mental Demands:

  • Requires the ability to safely lift items up to 30 pounds.
  • Continuous walking and standing.
  • Frequent lifting, bending, stooping, pulling, and repetitive actions.

Salary: The estimated salary for this position is between $80,000 - $100,000 per year, depending on experience. Benefits include health insurance, retirement plan, and paid time off.

Apply now to become a part of our dynamic team and contribute to creating unforgettable experiences for our members.

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