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Customer Service Supervisor
2 months ago
We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Christian Care Ministry. As a key member of our Loyalty Support team, you will be responsible for leading a team of contact center agents to deliver exceptional customer service and support to our members.
Key Responsibilities- Lead a Team of Contact Center Agents: Supervise and mentor a team of 10-15 entry and intermediate-level support contributors to ensure they have the skills and knowledge needed to provide excellent customer service.
- Monitor and Analyze Performance: Use contact center data to determine if team members are performing in acceptable ranges and take corrective action as needed.
- Communicate Effectively: Communicate in a kind, clear, and concise manner that supports positive intent and builds strong relationships with team members and customers.
- Document Performance Feedback: Keep consistent documentation of performance feedback to staff via regular meetings and reviews.
- Collaborate with the Team: Brief immediate manager regularly on issues or opportunities revealed through customer interactions and provide recommendations for sustained resolution.
- Education and Experience: HS Diploma/GED and 3-5 years of customer service-related experience required; Bachelor's degree in business or related field preferred.
- Supervisory Experience: Two (2) years of sales management experience in a relevant industry (insurance, financial services, healthcare) required.
- Leadership Skills: Ability to lead a team, communicate effectively, and make good decisions.
- Competitive Salary: A competitive salary and bonus structure.
- Benefits Package: A comprehensive benefits package, including medical, dental, vision, and 401(k) matching.
- Opportunities for Growth: Opportunities for professional growth and development.
