Live Nation Box Office Manager
3 weeks ago
At Live Nation, we're more than just a concert promoter - we're a community of passionate music lovers who bring people together through the power of live music. As a Box Office Manager, you'll play a key role in delivering exceptional customer experiences for our fans. We're seeking a detail-oriented and customer-focused individual to join our team at Archer Music Hall, overseeing ticketing operations and ensuring seamless event execution.
**What You'll Do**
As a Box Office Manager, you'll be responsible for managing the day-to-day operations of the Box Office department, including hiring, training, and supervising staff. You'll collaborate with internal departments and external event personnel to ensure all ticketing needs are addressed. Your attention to detail and organizational skills will be crucial in ensuring accurate and efficient ticket sales, will call, and ticket scanning operations.
**Key Responsibilities**
* Serve as the main Ticketing contact for all events at Archer Music Hall
* Develop strong working relationships with Live Nation promoters, ticketing staff, guests, and affiliated partners
* Manage the hiring, training, and scheduling of Box Office personnel
* Ensure all Box Office staff adhere to company ticket operations policies and procedures
* Collaborate with internal departments and external event personnel to ensure all ticketing needs are addressed
* Organize and oversee nightly Box Office operations during events (Ticket Sales, Will Call, Ticketing Scanning, etc.)
* Create a positive and collaborative working environment and maintain staff morale
**What You'll Bring**
* Bachelor's degree from an accredited university or comparable work experience
* 2-3 years' experience as a Box Office manager or representative, including management level work experience
* Strong knowledge of customer service, computer operations, and accounting/cash management procedures
* Understanding of Ticketing systems including, but not limited to Ticketmaster Host, Archtics, AccountManager and the TM1 product suite
**Benefits & Perks**
At Live Nation, we're committed to taking care of our employees and their families. Our benefits and perks include:
* Medical, dental, and vision benefits for you and your family
* Paid time off policy including holidays, sick time, and day off for your birthday
* Free concert tickets
* 401(k) program with company match
* Stock program reimbursement
* New parent programs and support, including caregiver leave and baby bonus
**Equal Employment Opportunity**
Live Nation is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive environment where everyone feels valued and supported.
**Estimated Salary:** $65,000 - $85,000 per year
**Location:** Archer Music Hall, [Location]
**Job Type:** Full-time
**About Live Nation**
Live Nation is the world's leading live entertainment company, promoting over 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. We're passionate about delivering exceptional experiences for our fans and creating opportunities for our employees to grow and thrive.
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